LEGAL & POLICY

We guarantee to refund or exchange any item you are not completely happy with when you return it to us within thirty (30) days of the Shipment Confirmation.

 

Importantly, certain products are ineligible for return or exchange:

-Clothing that has been worn, washed, dried, stained or otherwise altered

-Gift cards

-Newspapers and magazines

-Software or digital downloadable products

-Jewelry, bodysuits, swimwear, underwear, hosiery, fragrance and beauty products

-Pre-order products

-Sale and clearance items

Refunds will only be credited to your original method of payment.  Your right to a refund only applies to product(s) that are returned in the same condition as you received them.  For clothing, this means new, unworn, unwashed and unblemished.  You should also include all of the products instructions, documents and wrappings.  Any product which is damaged or not in the same condition as you received it will not be refunded.  You should therefore take reasonable care of the product(s) while they are in your possession.

 

After reviewing the product, we will let you know whether or not you have a right to a refund.  We will process your refund as soon as possible and in any case; within thirty (30) days of the date the returned goods have been received by us.

An exchange is limited to an exchange for the same product, of a different size or color.  Your right to an exchange only applies to product(s) that are returned in the same condition as you received them.  For clothing, this means new, unworn and unwashed.  You should also include all of the products instructions, documents and wrappings.  Any product which is damaged or not in the same condition as you received it will not be exchanged.  You should therefore take reasonable care of the product(s) while they are in your possession.

 

After reviewing the product, we will let you know whether or not you have a right to an exchange.  We will process your refund as soon as possible and in any case; within thirty (30) days of the date the returned goods have been received by us.

To initiate a return, please contact us by email info@kashima-anime.com in order to obtain a Return Merchandise Authorization number (RMA).  When emailing us about a returnable product, please state the following information:

 

  1. your order number and/or your web confirmation number,
  2. your name used for the order,
  3. your reason for the return, and
  4. whether you want a refund or store credit.

 

If the return is validated, we will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on returning the product back to us.  A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED.  We will not accept any return without an RMA.

 

Once the returned product is received back into our warehouse, we will promptly notify you that we have received the returned product and the approval or rejection of your request for refund.  You are solely responsible for making sure the product reaches our warehouse, including any shipping costs and insurance.  Any product returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.  Please allow up to two (2) weeks to receive your notification and up to thirty (30) days to receive an approved refund credited to your original method of payment.

If any item is found to be defective within thirty (30) days of purchase, we will replace it with the same item only.  To notify us of a product defect and initiate a return, please contact us by email info@kashima-anime.com in order to obtain a Return Merchandise Authorization number (RMA).  When emailing us about a defective product, please state the following information:

 

  1. your order number and/or your web confirmation number,
  2. your name used for the order,
  3. the nature of the defect, and
  4. photographic evidence of the defect in the nature of a digital image.

 

If the defect is validated, we will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on returning the product back to us.  A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED.  We will not accept any return without an RMA.

 

Once the defective product is received back into our warehouse, we will promptly notify you that we have received the defective product and the approval or rejection of your request for a replacement.  If approved, we will promptly ship a new replacement to you free of charge.  You are solely responsible for making sure the product reaches our warehouse, including any shipping costs or insurance.  Any defective product returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.  Please allow up to two (2) weeks to receive your replacement.

For any products that do not meet the above requirements for a refund or exchange, a partial refund may be issued at our sole discretion on a case-by-case basis.  Please contact us by email info@kashima-anime.com to inquire about a partial refund.

Special instructions for seller

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