Return Policy for Defective Products

If any item is found to be defective within thirty (30) days of purchase, we will replace it with the same item only.  To notify us of a product defect and initiate a return, please contact us by email info@kashima-anime.com in order to obtain a Return Merchandise Authorization number (RMA).  When emailing us about a defective product, please state the following information:

 

  1. your order number and/or your web confirmation number,
  2. your name used for the order,
  3. the nature of the defect, and
  4. photographic evidence of the defect in the nature of a digital image.

 

If the defect is validated, we will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on returning the product back to us.  A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED.  We will not accept any return without an RMA.

 

Once the defective product is received back into our warehouse, we will promptly notify you that we have received the defective product and the approval or rejection of your request for a replacement.  If approved, we will promptly ship a new replacement to you free of charge.  You are solely responsible for making sure the product reaches our warehouse, including any shipping costs or insurance.  Any defective product returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.  Please allow up to two (2) weeks to receive your replacement.

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