General Return Policy

To initiate a return, please contact us by email info@kashima-anime.com in order to obtain a Return Merchandise Authorization number (RMA).  When emailing us about a returnable product, please state the following information:

 

  1. your order number and/or your web confirmation number,
  2. your name used for the order,
  3. your reason for the return, and
  4. whether you want a refund or store credit.

 

If the return is validated, we will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on returning the product back to us.  A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED.  We will not accept any return without an RMA.

 

Once the returned product is received back into our warehouse, we will promptly notify you that we have received the returned product and the approval or rejection of your request for refund.  You are solely responsible for making sure the product reaches our warehouse, including any shipping costs and insurance.  Any product returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.  Please allow up to two (2) weeks to receive your notification and up to thirty (30) days to receive an approved refund credited to your original method of payment.

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